{"id":1286,"date":"2012-01-26T00:52:46","date_gmt":"2012-01-26T05:52:46","guid":{"rendered":"http:\/\/www.wwco.com\/~wls\/blog\/?p=1286"},"modified":"2012-01-26T00:52:46","modified_gmt":"2012-01-26T05:52:46","slug":"installing-cs5-5-master-collection-on-os-x-lion","status":"publish","type":"post","link":"https:\/\/wls.wwco.com\/blog\/2012\/01\/26\/installing-cs5-5-master-collection-on-os-x-lion\/","title":{"rendered":"Installing CS5.5 Master Collection on OS X Lion"},"content":{"rendered":"

I had a terrible<\/em> time installing Adobe CS5.5 on OS X Lion 10.7.2; it was the kind that makes you string together colorful phrases and aim them at Adobe. In theory one should be able to install on top of a prior installation. Then again, in theory communism works.<\/p>\n

In short, the installer ran, accepted the serial number, authenticated my adobe id account, and offered me a number of packages to install, however when the grand moment came to install the applications, the progress bar never turned into a progress meter. The estimated completion time remained at “Calculating.” And the percentage complete remained at 0%. The only way out was Force Quit.<\/p>\n

I should point out if you’re seeing authentication errors, and not a hang error, make sure you have the Java Runtime installed on Lion<\/a>. Java doesn’t come with Lion<\/a> by default (thanks for that, Apple). It’s a known issue to Adobe<\/a>, and it’s discussed on the Apple forums<\/a>.<\/p>\n

Skip to solution…<\/EM><\/A><\/p>\n

More Symptoms — Is this familiar?<\/H2>
\nA failed install can manifest with some<\/EM> of the product installed, just not the application. For instance PDApp, AAM Updated Notified, LogTransport2, Setup, AAM Register Notifier, adobe_licutil, all will appear in the dash board.<\/p>\n

The Adobe Setup Error.log<\/STRONG> will have nothing in it beyond the text “Performing Bootstrapping…”
\n

::START TIMER:: [Total Timer]
\nCHECK: Single instance running
\nCHECK : Credentials
\nLoad Deployment File
\nCreate Required Folders
\nAssuming install mode
\n::START TIMER:: [Bootstrap]
\nPerform Bootstrapping …<\/CODE><\/DIV><\/p>\n

If one opens Console and looks at the System Log Queries \/ All Messages, you might see this:
\n

1\/25\/12 8:05:39.637 PM PDApp: CFURLCreateWithString was passed this invalid URL string: ‘\/System\/Library\/Frameworks\/’ (a file system\u00e2\u20ac\u00a8path instead of an URL string). The URL created will not work with most file URL functions. CFURLCreateWithFileSystemPath or CFURLC\u00e2\u20ac\u00a8reateWithFileSystemPathRelativeToBase should be used instead.\u00e2\u20ac\u00a8\u00e2\u20ac\u00a81\/25\/12 8:05:39.637 PM [0x0-0x25025].com.adobe.PDApp.setup: 2012-01-25 20:05:39.636 PDApp[389:60b] CFURLCreateWithString was passed\u00e2\u20ac\u00a8this invalid URL string: ‘\/System\/Library\/Frameworks\/’ (a file system path instead of an URL string). The URL created will not work\u00e2\u20ac\u00a8with most file URL functions. CFURLCreateWithFileSystemPath or CFURLCreateWithFileSystemPathRelativeToBase should be used instead.<\/CODE><\/DIV><\/p>\n

Looking at the .log files in \/Library\/Logs\/Adobe\/Installed, you might see an Error DW020 or Error DW050. In reading In reading http:\/\/kb2.adobe.com\/cps\/902\/cpsid_90243.html<\/a>, I see that it says if there are no additional errors types (there weren’t)\u00e2\u20ac\u00a8 to see http:\/\/kb2.adobe.com\/cps\/844\/cpsid_84451.html<\/a>, which didn’t help either.<\/p>\n

HOWEVER, at the end of the article it makes this observation: “These errors occur when the version of Flash Player that on your syst\u00e2\u20ac\u00a8em is newer than the version installed by the CS5.5 installer.”<\/p>\n

Someone thread on http:\/\/forums.adobe.com\/thread\/856962<\/a> suggested the problem is Adobe AIR, which I noted was installed the m\u00e2\u20ac\u00a8oment I installed the Adobe Support Advisor<\/a> to decipher Adobe log files, expose error messages, and make recommendations of support articles. Of course, it wasn’t.<\/p>\n

Sometimes cleaning a bit appears to help, only to falsely get your hopes up. The installer may appear to run and then issue this:
\n


\nExit Code: 24
\n————————————– Summary ————————————–
\n– 0 fatal error(s), 65 error(s), 0 warning(s)
\nERROR: DW001: Set payload cancelled status<\/p>\n

ERROR: DW049: Payload {007A2A28-D6A8-4D91-9A2B-568FF8052215} has an action “install” but no resultState
\n… repeats dozens of times with different GUIDs …
\nERROR: DW049: Payload {FECCB1BF-038D-41C2-861B-4560E7667005} has an action “install” but no resultState
\nERROR: DW050: The following payload errors were found during install:
\nERROR: DW050: – Adobe Player for Embedding 3.1: User cancelled installation
\nERROR: DW001: User cancelled the operation
\n—————————————- ———————————————
\n<\/CODE><\/DIV>For the record, I did not cancel the operation.<\/p>\n

Checked http:\/\/kb2.adobe.com\/cps\/834\/cpsid_83481.html<\/a>, but Exit Code 24 wasn’t listed.<\/p>\n

In looking at http:\/\/blogs.adobe.com\/oobe\/2010\/04\/cs5_desktop_product_subscripti.html<\/a>, there is a comment by By Isaac O. Nwuju – 9:5\u00e2\u20ac\u00a87 PM on February 1, 2011 that writes Error Code 24 in a response to Adobe thinking an Adobe product is already installed.<\/p>\n

Other Mostly Useless References<\/H3>
\nI have read http:\/\/kb2.adobe.com\/cps\/905\/cpsid_90508.html<\/a>.<\/p>\n