The other night I had a shining example of impressive customer service by a manager at Mahalo Cove that’s worth sharing.
While my friend and I were eating dinner, we ran into a slight problem. We need to leave immediately go pick up his child, but our waitress had disappeared.
Rather than waiting for her to return, I simply got up and walked over to the manager to explain that we needed to head out to pick up a child. What I expected was for him to simply track down the waitress or print our bill and bring it over.
Nope. He went that extra-step, entering the realm of incredible customer service. He looked at me and said, “Go on ahead get the child, come back and pay when you can. It’ll be alright.”
I was floored. He didn’t know me from Adam, and was willing to put the cost of the meal at flight risk in order to do the right thing. That impressed me as a customer-first mentality, and that makes it worth sharing. I’ll certainly be going back, and bringing friends as well.
The story doesn’t quite end as you expect, either. I explained that we were happy to pay now, if they could just locate the meal ticket. He scrolled through each order, found ours, reassigned a waitress standing there to process us, instructing her that we needed to leave to pick up a child, and she processed us about as fast as we could put down a card.
And yes, a nice tip for all was left.
In reading the reviews on Google, I’d have to concur with the assessments there. The indoor smoke can be unbearable, the food is average, and the service and atmosphere is simply great.
Walt gives Mahalo Cove a thumbs up!