So, I’m sitting there at work and my cell phone rings.
This guy introduces himself as the guy who sold me my Cell One plan before Cingular came in and made a mess of the network.
He’s telling me about how I ought to consider upgrading, and that they have new plans out. But I explained I had a finite amount of minutes, and I was happy with what I had.
But, he started making a fairly compelling case. It seemed I could nearly double my air time for about $10 more a month, plus get some frills tossed in there.
Then it dawned on me, “I’m not burning minutes on this customer service call, am I?”
There was a brief pause, “customer service?”
This guy suddenly realized he was eating up my precious minutes in an attempt to tell me why I needed more minutes.