I had been a little discouraged by the Apple Pro Care recently. I attempted to get online and make a reservation with the Genius Bar, but every time I try that, I could never get a same day appointment.
Turns out that the Tysons Corner Apple Store has stopped taking reservations! Seems that people would make reservations from work at 3:PM, then show up at 4:45pm, and wonder why they aren’t being immediately seen.
Turns out Apple’s solution is fairly clever.
Last night I showed up at the store, and it was packed. Even the local access to the Genius Bar said no more appointments would be made. There was a long line.
However, having my ProCare card in hand. This got me instant priority access, and I shot to the front of the support line. Awesome.
I’d been using ProCare for access to big machines, professional software, and one-on-one tutorials. This is an additional perk — line avoidance. If I was on the fence, I’m not any more.
-wls