Switch to Trillian

Just switched to Trillian from ICQ and AIM

I used to be a big user of ICQ, however as spammers and advertising happened more and more, I flipped over to AIM. Only problem then was people were asking me what my MSN and Yahoo ids were. Argh! I don’t want a pile of instant messaging clients running on my machine.

Seeing Google’s endorsement of Trillian made me take the plunge.

I’m quite happy to announce that today I uninstalled ICQ and and have adopted as my chat client for the PC.

I can now be reached via:

  • ICQ at 5368391,
  • AIM at MindPrint, and
  • Yahoo! as ki4iit (my ham call sign).

Why not MSN? Because there’s no way I’m going to sign up for a Microsoft Passport. Evil.

iPod, could you be the next big purchase?

Was holding off on a video iPod, until now.

I’ve been holding off on getting an iPod because I already have an MP3 player, plus I heard rumors that replacement batteries are a problem. All that seems to have changed, the price has dropped, storage has gone up, and Apple’s added video as well.

Still, I haven’t moved forward, but this blog entry on the iPod tells how to convert anything and everything to the iPod, and that may have just gotten me the motivation I’ve been looking for.

HP ScanJet 3500c Fix (OS X)

Got my HP ScanJet 3500c scanner working on OS X Tiger again. Nasty scare.

I use a HP ScanJet 3500c scanner with my via USB for flat bed scanning.

Upon returning from a trip where the scanner and computer had been powered down, I was surprised to find that my HP PrecisionScan Pro software, which was working perfectly fine before I left, could no longer see the scanner and was erroring out.

At first I suspected a power surge, but not only is the scanner plugged into an APC Smart-UPS, it was unplugged while away. My second guess was that the scanner or power supply had just died of natural causes, however inspecting the hardware overview, the machine clearly saw an ‘hp scanjet 3500c series’ on the USB bus.

No amount of disconnecting or reconnecting of the USB or power seemed to show any signs of life with the printer. Rebooting didn’t help. had no upgrades to deal with it.

In the back of my mind, I suspected that perhaps it was an upgrade that got me into this fix. Apple is a smart company in that they don’t try to maintain permanent backwards compatability. They understand that with innovation comes sacrifices, and that small sacrifices over time are easily delt with. Thus, their operating system remains cutting edge for speed and size, delivering power, performance, and features.

So, while the scanner is technically discontinued, I went over to HP’s site to check things out. Sure enough, they had a new driver called COL10835a.dmg.

I downloaded it, installed it, and to my surprise, not only did the scanner spring to life, but they had revamped their scanning software! Huzzah!

95/98/ME: Forced Upgrade

Microsoft is using their own defects to force you to upgrade. Surprise! This is an event I called out nearly a year ago.

You know that Windows 95, Windows 98, or Windows ME box that’s working perfectly fine, and perhaps you’ve kept it around because some of the games you play on it won’t work elsewhere?

Well say goodbye to it. Microsoft is using their own defects to force you to upgrade.

It turns out that Sans is reporting that Microsoft will not be issuing a patch for the 95/98/ME systems pertaining to the WMF bug which makes all systems vunerable to all kinds of viruses. Ever.

You have two options. Take your machine off the net permanently, or upgrade to XP, since NT and 2000 are no longer actively supported. And, if you have Windows 2000, you better apply the SP4 Roll Up 1, because there won’t be a Service Pack 5. Ever.

It’s not that these operating systems won’t work anymore, it’s that Microsoft is deliberately leaving you behind. Thank goodness for kind souls that have kept track of the service packs and updates, because someday they won’t be available.

The problem you now face is that the new version of the Microsoft operating system won’t run on your old hardware. Yes, the hardware that’s working perfectly fine.

And, the moment you do cave to upgrade, you are now under the new licensing model, which means you lease, not own, your software.

So with new hardware, new operating system, you’ll also be looking at replacing your office suite and other software.

Perhaps its time to do a price comparison between a new machine and… a Macintosh. You’ll be quite surprised. Especially when you learn Apples can run Microsoft software, too.

UPDATE: You know that copy of XP Home you got? It will be obsolete in a year; check out Microsoft’s published product life cycle.

UPDATE (16-jan-06): It would seem that things aren’t going well for Microsoft with that next generation operating system, as such, the Dec 2006 obsolence has been pushed out to Dec 2008! Two more years of repreive for XP Home users, but what’s the larger message here? And, what’s hardware gonna look like? I’m guessing Apple’s 64-bit dual-core processors will be the norm, while behind closed doors the leap to 128-bits will be in silent works (just like when they kept the Intel migration under wraps).

UPDATE (10-feb-06):  My, how surprising.  50% of PCs out there today won’t be able to run the new Vista release from Microsoft.  Where could we have heard this before and what can you do about it?

43 Minutes of Hellish Bliss

Being screwed by Microsoft uncovered a sublte screwing by Dell, only the difference is Dell wanted to fix the problem.

Actually it was 43 minutes and 43 seconds of hellish bliss. That’s the amount of time I spent on the phone with Dell discussing options pertaining to the Microsoft Mayhem that destroyed my wife’s machine, leaving me to do cleanup for the last 4 hours.

Dell has automated technical support, requiring a combination of touch tone entry and voice recognition.

Basically what happened was after the intial XP install, I wanted to go install the patches from the Windows Update site. Unfortunately, I couldn’t.

It seems that Dell’s higher end ethernet cards, built directly onto the motherboard, are not supported by Windows XP Service Pack 2. So much for the theory Dell and Microsoft are in bed together. Meaning, I couldn’t get on the network to download the driver to get on the network. Catch-22.

I solved the problem by using, you guess it, the Macintosh, downloading the driver from Dell’s support page, burning it to CD ROM, and installing it manually. At that point, I had 47 patches to apply, and that’s just to the operating system, not counting Office. If I’m lucky, I may be able to convince my wife to try OpenOffice, abandoning Microsoft in the dust.

Well, while I’m managing to get the whole process bootstraped, I notice that I don’t have the audio drivers, DVD drivers, video drivers, and a ton of other things. While I’m downloading these things, I’m calling Dell.

My first round with Dell, which doesn’t appear in the wait count above, was a nightmarish trip through Dell automated support. It asked me what my problem area was, and figuring I’d help them out by narrowing the call to a network card specialist, I said ‘Internet’. The call routing service assumed that my Internet connection was down, and started telling me to call my local ISP. No amount of shouting or button pushing canceled the action. Luckily at that time, my brother-in-law called, giving me a good reason to dump the call with Dell and try again in a better mood.

On my second try, I played dumb, and that transfered me right to a human being who was more than capable of understanding English. Speaking it clearly, not so much.

It seems that there are two additional CDs that “come” with a machine, but don’t ship with it. One contains the drivers you need, the other contains the Dell applications. If you call, and ask, they’ll ship them to you free.

My year of support for the wife’s machine ends in four days, so I lucked out. They’d like me to buy, for $240, four more years worth of hardware support. I haven’t decided if that’s worth it or not.

On the up side, I did discover that Dell has a PC Checkup site that will scan your PC, find specific drivers and applications from Dell that are out of date, and make recommendations to update them. While there, I discovered that my BIOS needed updating as well, not just for my wife’s machine, but for my business one as well.

Looking back, I have to say I was frustrated at having to wait for technical support for so long, but I was very pleased with the level of helpfulness and resolution. Hence my hellish bliss.

Microsoft Mayhem

Once again, Microsoft does it to us… argh.

A while back I had written about the woes of being on a Microsoft machine and their new licensing models, suggesting instead that the best solution was to change to a Macintosh.

Well, yesterday, Tamara got bitten by the very problems I described in the article. She turned on her machine, and mysteriously it was acting slow; she ran virus checkers, anti-spyware, and registry checkers… all the normal things. It passed “clean.”

We rebooted. And when we did, we got a message that the system couldn’t be booted, to which I tracked down the error message as meaning the registry was gone or corrupted. I tried booting to the prior last working configuration, same message.

So, I used the recovery console off the main XP disc, and to my surprise there were no checkpoints. Furthermore, it claimed that the drive had noncorrectable problems with the file system. There was no way Microsoft was going to be able to recover, much less read this disk.

I moved the disk into my own Windows system, and Microsoft choked big time on it — Explorer froze. All my wife’s files, in whatever state they were in, were inaccessable.

That was they were until I connected with the Macintosh and moved them off the drive with ease!

Putting the disk back in Tamara’s machine, I went to reinstall XP using a total wipe of the hard drive — and in the process proving it wasn’t a physical problem with the equipment, but rather a logical scrambling of the data.

So, what’s the score so far:

  • Windows XP blows up
  • Windows XP can’t recover
  • Apple Macintosh saves the day
  • Windows XP needs to be totally reinstalled

And that takes us to the second problem, all that software which was licensed and ‘phoned home’ now thinks this is a new machine, because from the vendor’s standpoint, they don’t know the box went Tango-Unform and isn’t a new piece of equipment — just one of a number of problems with product activation.

It will be many hours before her machine will be up and many days before it will be totally usable.

I can only fathom the catastrophic data loss suffered by someone without the knowledge or resources to deal with a similar situation. Microsoft operating systems are a timebomb waiting to explode, and even well maintained ones will degrade to the point where they can’t be used. There’s no reason a multi-gigahertz computer takes 10 seconds to paint a rectangle menu when you click start or right click.

And, in the wake of anti-virus vendors taking payoffs to not reveal Sony’s rootkit, it’s no wonder that they aren’t protecting against Window’s latest flaw: where your machine can be compromised just by accessing, not necessarily viewing, a picture from a web site.

I suppose there’s no need to point out that Apple and Unix aren’t affected by this. And, at the time of this writing, there’s no fix. The next unfortunate soul of this tale of woe just may be you.

And you’re not using Firefox why?

Mordor readies its troops.

I was reflecting back the other day about how exactly I got here. You know, where I am today. The kind of self reflection that makes a man take pause, say “Hmmmmm,” and stroke his bread — if he had one.

That’s right, I’m talking about my computer desktop and the fact that it’s a Macintosh, and not a PC.

Sure, we all know about Internet Explorer and the fact that it is pure evil, just in XP compatible form.

What’s worse is the continuance of people who continue to embrace it but then knock on my door for PC support. Well, I’m officially announcing that Walt’s free tech support no longer extends to systems running PCs. If you have a Mac or Unix issue, I’ll be happy to help, but PC support is over.

In actuality, this isn’t a political statement, but a C.Y.A. maneuver to deal with the forth coming onslaught of PC problems you’re about to face in 2006 at the hands of Microsoft.

The blind buy-in to Microsoft is about to come to full fruition, and most of the world doesn’t see it coming yet. But, I’ll give you a peek.

The machine you’re sitting on, yes – that one right in front of you, have you seen the magical box when you first installed your operating, word processor, whatever that said it had to be activated first?

If you have, then you’re familiar with the fact that the software contacts Microsoft and does a little secret handshake. The up shot is that a magical silver bullet is spent to activate your software, and should you buy another machine, want to migrate to it, and decommission the old one — you can’t. Should you suffer catastrophic failure, and need to rebuild or swap parts your existing software won’t run. Should you decide to upgrade to the newest models of machine — your software won’t run. If all this is foreign to you and you just clicked past all those ELUAs to get up and functional, please don’t call me when something doesn’t seem right in 2006.

If you haven’t seen the activation notices, then you’re most likely running on either old hardware, older software, or and older operating system version. You might want to be aware that Intel has announced the new 64-bit machines (which means 32-bit software and hardware is going away just like 16-bit did so fast), and you might be surprised to know that support for your software and hardware is ending — this June. This includes games and gaming hardware, much which is already ‘dead.’

But what does “no support”? It means that if someone hacks the operating system or Internet explorer, there won’t be a patch put out for it. If there are web pages with downloadable drivers, they’ll be pulled — take for instance the Microsoft Game Voice that I just recently from BestBuy and is still in the plastic shrinkwrap, which lets you talk to other team players — the Game Voice page is now red, and the driver is gone. And, last but not least, if you update to the forthcoming operating system, you’re hosed on both applications and hardware; you know, the stuff you have that works today.

If you’re thinking “Ahhhh… you said IF, you said IF, …I just won’t upgrade!” then perhaps you should know Microsoft is on to you. That tactic worked in the past, and it hurt Microsoft revenues when you didn’t move from Win98 or Win2000 when commanded. So, hence the solution — cut support on you. Should you need to rebuild your machine, those downloadable updates and drivers won’t be there.

But Microsoft doesn’t have to wait long either. The wave of 64-bit computing is almost upon us, the trend-setting community has been doing it for a while. Microsoft wants to join in the ranks, and software vendors also see this as a means to get on board the cash cow. Subtly, things have shifted from a purchase model to a lease model, with the customer not knowing the duration of the lease.

As the speed of development increases, you’ll soon be getting Word documents you can’t open. The new games on the shelves won’t work for your machine. And by the time you figure this all out, you’ll be stuck with a very expensive problem to fix. If this sounds like a Y2K scare, it should — except this one’s real, and the gears are already in motion already.

There is one bright spot, oddly enough. A glimmer from an unexpected contender: Apple.

Apple had the foresight to recognize that what made it popular was it’s innovative user interface. All the operating system stuff was a boat anchor — and in an astounding move, they tossed it all out, replacing it with a rock solid Open Source operating system solution. Finally, the power of Deep Thought with the gentle interface that doesn’t threaten grandma.

And, while Microsoft has been sitting around trying to figure out ways to lock you into their product line via technology and licensing schemes, Apple has produced software equivalents for all your PC applications, and then to sweeten the deal dropped the price.

Just this Friday, I watched an impulse buy for a MiniMac happen. The base machine is $499, it came with OS 9, OS X Panther, OS X Tiger, and iWorks. For the PC user, this is like getting the fastest and most advanced operating system that’s capable running Old Macintosh programs, New Macintosh programs, Unix programs, X-Windows programs, and the capability to run Windows programs for *all* versions — the bundled software gave a compliant browser, secure mail, instant messaging, address books, editor, movie creator, DVD player, PDF creation and printing, photo viewer with camera integration, 3D graphing scientific calculator, flight monitors, package trackers, weather gizmos, station guides, sound loop editor, CD and DVD burning software; let’s not forget a the page layout program, super presentation software, and oh, the whole Microsoft office suite, which you’d rather be using OpenOffice anyhow. Again, for $499.

In the PC world you can’t BUY that much software for $499, much less get an operating system and a machine thrown in for that cost. And this one literally runs everything.

In less than 12 hours of usage (as it took less than 45 minutes to set the thing up from scratch), it was his primary desktop.

“Can I do Word?” Yes. “Do I have PowerPoint?” Yes, and the Apple version is much better. “Can I do TurboTax?” Absolutely. “Games?” I’m holding Splinter Cell in my hands right now.

And guess what, there’s no licensing fluff or tricks. Apple figures that by making the price so unbelievably low that you aren’t going to steal from them. For instance, if you wanted to go from the single user version to the five-pack version, it’s only $17.50 per additional seat. You are not going to find Microsoft selling additional copies of their operating system for under $20. Ever.

Meanwhile, if you think Microsoft Office is still the killer application that’s tying you to a PC, maybe you should get the same insight that Bill Gates has in watching Google’s recent activities. Though, to be honest, you really gotta try OpenOffice before dismissing it.

Look, I’m not saying ditch your PC and switch to Mac, that wouldn’t make sense. However, there’s a more than compelling set of reasons that one of the worst marketing user exploitation is on the horizon. Apple, seeing it too, has position themselves to make themselves a more than viable option for people on a tight budget that don’t want to give up what they are comfortable with.

Consequently, I’ve written an opinion piece that puts all these things together (with links to source information) about why your next machine will be a Macintosh. It’s worth the read, especially when you find yourself surprised when your PC guru _can’t_ help you.